Frequently Asked Questions

1. How can I place an order?

Browse our collections, select your preferred product, choose the required size and quantity, and click Add to Cart. Proceed to checkout and enter your shipping and payment details to complete your order.

2. What payment methods do you accept?

We accept the payment methods available at checkout. The available options will be displayed when you place your order.

3. How can I check my order status?

Once your order has been shipped, you will receive the available shipping or tracking information. You can also contact us for order-related assistance.

4. How long will my order take to arrive?

Delivery time may vary depending on your location and the shipping method. Please refer to our Shipping Policy for more information.

5. Can I cancel my order?

Order cancellation is subject to our Cancellation Policy. Please contact us as soon as possible if you want to cancel an order.

6. Can I return or exchange a product?

Yes, eligible products can be returned or exchanged according to our Return & Exchange Policy. Please check the policy before requesting a return or exchange.

7. What should I do if I receive a damaged or incorrect product?

Please contact us as soon as possible with your order details and clear photographs of the product. Our team will review the issue and assist you according to our return and exchange policy.

8. How do I choose the correct size?

Please check our Size Guide before placing your order. You can also refer to the size information provided on the individual product page.

9. Are the colours of products exactly the same as shown online?

We try to display product colours as accurately as possible. However, colours may appear slightly different depending on your screen, device settings and lighting.

10. How can I contact Sahelika Collection?

For any questions regarding products, orders, shipping or returns, please visit our Contact Us page and get in touch with our team.

11. Can I change my shipping address after placing an order?

Please contact us immediately if you need to change your shipping address. Address changes may not be possible once the order has been processed or shipped.

12. Do you offer discounts or special offers?

From time to time, Sahelika Collection may offer special promotions and discounts. Follow our official channels and check our website for current offers.

Still Have Questions?

We’re here to help.

Contact Sahelika Collection for assistance with your order or any other questions.

Sahelika Collection — Fashion made for you. ❤️